Herein lies the Terms and Conditions of the Nü Savings Group (NSG): 



  1. 'NSG' is defined as the 'Nü Savings Group Limited' (13335912), is an eCommerce Digital Platform. We provide affordable and competitive products and services from third parties; in addition to our NSG brands and services. This can include but is not limited to: 'NSG Energy Limited' (12955106), and other subsidiaries, trading names, and any other entities we may legally own or transfer under these Terms and Conditions;                                                                                                                                                               

  2. ‘The User’ is defined as anyone 18+ (Age of Legal Capacity) engaging with NSG in any official capacity and covers domestic, incorporated, and unincorporated entities. This extends to anyone such as an employee, independent introducing broker (IIB), agent, or affiliate regardless of whether they have an independent legal status;                                                                                                                                                               

  3. ‘The Service’ is defined as any authorized person(s) or authorized entity who undertakes our digital RFQ, sends an email instruction, signs a Letter of Authority, or provides written instruction(s) or digital consent (DocuSign®) for NSG to provide guidance, comparisons, tenders, estimates, or quotes;                                                                                                                                           

  4. 'The Supplier’ is defined as any entity or third party that NSG may introduce The User to, or maybe present on any quotes or illustrations. Please note we will not be used as a pricing tool to get a better offer from an incumbent (or current) supplier(s) nor an existing broker, consultant, or savings group in direct competition for our products or services;                                                                                                                                                                                             

  5. ‘The Contract’ is the agreement between The User and The Supplier, which has its own Terms and Conditions between the third party and The User, which NSG has no control of;                                                                                                                                       

  6. The User accepts that in the event of any dispute which can not be defined that the legal jurisdiction of England will apply and that the matter will be submitted to an English court of law or the High Court of Justice (where applicable);                                                                                                                                    

  7. By using The Service, The User accepts the Terms and Conditions herein, Terms of Supply (see as well as NSG's Privacy Policy (see;                                                                                                                                                                            

  8. The User accepts that the Terms and Conditions represent the Entire Agreement and supersedes any previous understanding;                                                                                                                                                                                                      

  9. NSG does not accept any liability for errors or negligence in providing The Service in any event. The User will indemnify NSG and its Partners against claims of loss of income;                                                                                                                                             

  10. The User accepts that NSG will store data associated with providing The Service;                                                                                       

  11. The User consents for NSG  to undertake a credit check against any entity or individual deemed relevant in delivering The Service;                                                                                                                                                                                                                  

  12. The User will strictly respect NSG's intellectual property including but not limited to Copyright, Trade Marks, and confidential information;                                                                                                                                                                                                              

  13. All Users must engage with NSG in good faith and not use The Service in any way against NSG's interests;                                           

  14. Any quote or illustration provided by NSG cannot be taken as a guarantee that The Supplier will accept The Agreement;                                                                                                                                                                                            

  15. The User must satisfy themselves and carry out due diligence associated with The Supplier,  The Manufacturer or The Retailer and The Agreement before committing to any document. Early termination fees, minimum spend, and other conditions may be contained within a Supply Contract.  The Contract with The Supplier, The Manufacturer, or The Retailer is a separate agreement subject to its own Terms and Conditions between The User and The Said Company. The User cannot accept The Contract on any assumption or pledge from NSG. The User recognizes that any dispute in relation to The Contract does not provide The User with legal redress against NSG or any affiliated companies owned by the parent group. In no circumstances will NSG be liable for any failure or any loss of any kind on NSG failing to fulfill its obligations beyond our control. To maintain its independence, NSG only acts as an eCommerce Platform (we on occasion act as an intermediary) between The User and The Supplier;                                                                                                                                                                             

  16. In the event, The User is moving or vacating premises NSG must be given notice as quickly as is reasonably practical. For the avoidance of doubt, NSG needs to have a minimum of 30 days for any service termination notice prior to vacating any business premises or the selling of any domestic property used for business purposes;                                                                                                                                                                                                      

  17. Should The User cancel a legal binding contract, cancel their direct debit mandate, fail to make adequate provisions for payment or payments; or wilfully instruct another intermediary to undertake a Change of Tenancy (based on false testimony or evidence), or not provide 30 days notice prior to vacating business premises or the selling of a domestic residence used for business purposes, NSG will be entitled to charge an administration fee of £700+VAT for the first Supply Agreement and £300+ VAT for additional agreement(s) affected;                                                                                                                                                  

  18. The User must provide accurate information and co-operate as required with NSG in order for our company to fulfill The Service;                                                                                                                                                                                                                  

  19. Management of Supply Contracts is the liability of The User. Where NSG is involved in the management of this it cannot be held liable for a failure to terminate or rejection of termination;                                                                                                                     

  20. As part of The Service, NSG will use its own discretion in terms of The Suppliers it compares and excludes from quotes. We demand high levels of client service from The Supplier and always appreciate constructive feedback. You can help us with this by following the link                                                                                                                                                

  21. To accept NSG will seek to secure client data and share this with other Suppliers in producing quotes;                                            

  22. The User must be mindful of the Bribery Act 2010 and comply with any other relevant legislation;                                                     

  23. NSG notifies The User that The Service is charged digital fees for £5 domestic RFQ quotes (non-refundable) and £15 business/commercial RFQ quotes (non-refundable). For telephone appointments, at the point of our initial business consultation (i.e. the first thirty (30) minutes only are free); for any telephone or video conference. We charge a £50.00 callout for an in-person scheduled meeting (within Tyne and Wear); this may or may not include indicative pricing;   

  24. NSG Fees. As part of our Key Fact Document, please note the following information; our income for NSG for procurement is derived from you, The User. Our choice of payment is limited to Base (Hourly), Base + (Daily Rate), Choice (Fixed Fee or Flat Rate), or Plus + (Per Site Fee). Or on occasion, we may receive a percentage of the sale of product(s) and services rendered.  Please note that any final fee is bespoke and dependent on a range of factors (beyond our control) such as volume of meters (i), consumption (ii), the complexity of administration (iii), credit risk (iv), geopolitics (v), market conditions including supply and demand (vi), weather conditions (vii), acts of god (vii) or any other miscellaneous factors (x). We can provide a full list of suppliers on request and it is the Users' responsibility if they choose not to receive the full range of suppliers who have provided pricing. In our selection, we will recommend suppliers who will provide the best possible service, savings (in time, money, and/or considerable administration) and damage limitation(s)to The User;                                                                       

  25. NSG requires all documents for the administration of The Service in writing; we do not undertake or accept verbal scripts for procurement, anything contractual must be signed by an authorized person or entity in wet ink or via DocuSign;                           

  26. NSG also hereby informs The User, that for any Value Added Products or Services, we may receive a commission or a recurring commission (renewal) per provision of service directly provided by a Third Party of up to 15%;                                                                                                                                                                                    

  27. As part of our policy of transparency, we will provide our costs upfront prior to any pre-administration, administration, or post-administration or disclose received remuneration on request whether not otherwise informed of and this can be done by making a request in writing to Nü Savings Group Limited, 76 Hepscott Terrace, South Shields, NE33 4TJ;                                                          

  28. If The User commits to The Contract with The Supplier this represents a legally binding document, there is no cooling-off period as standard. The only exception is for micro-businesses as per OFGEM guidance; whereby you will have 14 days whether to decide whether you wish to cancel the contract. If you chose to proceed with the cancellation of your contract, you will be fully responsible for out-of-contract or deemed rates. Other exemptions will be confirmed by The Contract provided by The Supplier;                                                                                                                                                                                                 

  29. In the event that a quote or illustration is provided to The User is invalid, or inaccurate, The User will not hold NSG legally liable or responsible for this;                                                                                                                                                                                               

  30. NSG does not provide financial or legal advice with further costs or risks associated with any of its Services. The User must carry out their own due diligence and any decision-making is to be made by the authorized person(s) on any impartial recommendations, or data analysis imparted by NSG. Any off the record (not to be recorded) discussions is that of a private individual and does not constitute NSG's position on any matter;                                                                                                                                                                                                                                             

  31. Unless The User terminates The Service will roll from year to year. Where The Supplier requires an updated Letter of Authority to continue providing information on The User to help provide The Service, NSG will have The Users consent to generate a Letter of Authority with a validity period which has extended a year without needing to contact The User. Generating this new Letter of Authority may require NSG to create a new document, which is signed and dated on The Users behalf by NSG;                                                                                                                                                                                                       

  32. NSG is allowed to opt-out or can terminate existing contracts on behalf of The User, to provide The Service at renewal and prevent The User facing out of contract or deemed rates;                                                                                                                                                                                                  

  33. From time to time NSG may choose to change its Terms and Conditions with notification to The User;                                                

  34. Either party can terminate The Service with 30 days' notice. For The User to terminate The Service, you need to put this request in writing at Nü Savings Group Limited, 76 Hepscott Terrace, South Shields, NE33 4TJ. If you fail to issue this by first recorded delivery, NSG cannot be held responsible for the non-receipt of paperwork. We require an audit trail for our records and for compliance purposes. In addition, recorded delivery will provide The User with security as signature tracking or signed-for delivery will provide proof of receipt.

Terms and Conditions Policy