REVIEWS POLICY

 

Nü Savings Group ('NSG') reviews tell you whether or not we liked a product or service from a particular supplier, and why. Our reviews aim to equip you with enough information, analysis, and context to decide whether you will find a particular supplier trustworthy. 

 

We select products or services for review on the basis of what we feel will provide you with Nü Savings - whether that's in terms of time savings, cost efficiencies, or value for money.

 

Our reviews are based on experience with a supplier, product or service, but always aim to balance specialist knowledge against a wider understanding. The review is based on our professional judgment and there is no conflict of interest; as all companies that we work or have worked for in procurement in the past, have been based on our fee structures. If you should need any help for procurement, our ringfenced subsidiaries NSG Energy Limited and NSG International Limited are happy to help.   

 

 

REVIEW RECOMMENDATIONS

 

Prior to May 2021, NSG scored reviews on a product, service, or supplier based on five stars. Since this date, we no longer use review scores. Instead, we offer a single sentence summary, plus an additional recommendation badge, if appropriate.

 

Tier 1: Essential (Gold Standards)

 

These reviews are based on products/services/suppliers with whom we have the utmost respect for and would highly recommend to any of our prospective and current clients; based on their excellence in customer service, quality benchmarking, and fair pricing. 

 

We only expect to see a handful of Essential reviews every year. 

 

Tier: 2 Recommended (Silver Standards)

 

These reviews are based on products/services/suppliers with whom we have had a good experience of and for the most part, provide a better than average customer service and/ or benchmarking.

 

Tier: 3 Acceptable (Bronze Standards)

 

These reviews are based on products/services/suppliers with whom we have had an average experience of and for the most part, provide average customer service and/ or benchmarking. The prices are not the best available on the market; but will fit businesses where they have been deemed a credit risk by a supplier or have cashflow issues, where we feel this would be the most competitive prices for at this time. 

 

Tier: 4 Avoid (Unacceptable Standards)

 

These reviews are based on products/services/suppliers with whom we struggle to see any value for money in and you are better looking elsewhere. This can be a direct supplier, third party, or white good supplier who we feel have; poor to little communication, products/services that are not fit for purpose, issues with clarity (e.g. hidden fees, clauses, and fines). They also may have other weaknesses, which we deem as a risk to a prospective or current client, and highly recommend that you spend your time and/ or money elsewhere. But any final decision lies with you.

 

Disclaimer: As a courtesy to companies with products/services or with suppliers, we will notify of them of any of the four tiers they have received - but only after the review process is complete and up to 24 hours before publication. We do not disclose the text of a review before publication.

 

We may propose changes or additions to a review, but this will be on a case-by-case basis; any updates will be highlighted and will be based on any new information brought to light.  We may delay a review if we are not satisfied with the time available to provide a full recommendation.

 

Nsg.org.uk Reviews Policy