[NB - THIS SERVICE IS ONLY FOR MEMBERS]  

 

REVIEWS PROCESS

 

Nü Savings Group ('NSG') reviews tell you whether or not we liked a product or service from a particular company, supplier, and why. Our reviews aim to equip you with enough information, analysis, and context to decide whether you will find a particular supplier or company trustworthy. 

 

We select products or services for review on the basis of what we feel will provide you with Nü Savings - whether that's in terms of time savings, cost efficiencies, product quality, or value for money.

 

Our reviews are based on experience with a supplier, product or service, but always aim to balance specialist knowledge against a wider understanding. 

 

The review is based on our professional judgment and there is no conflict of interest; as all companies that we work or have worked for in procurement in the past, have been based on our fee structures.

 

OUR PRODUCT/SERVICE RECOMMENDATIONS

 

Prior to May 2021, NSG scored reviews on a product, service, or supplier based on five stars. Since this date, we no longer use review scores. Instead, we offer a single sentence summary, plus an additional recommendation badge, if appropriate.

 

  • Essential (Gold Standard)

 

These reviews are based on products/services/suppliers with whom we have the utmost respect for and would highly recommend to any of our prospective and current clients; based on their excellence in customer service, quality benchmarking, and fair pricing. 

 

We only expect to see a handful of Essential reviews every year. 

 

  • Recommended (Silver Standard)

 

These reviews are based on products/services/suppliers with whom we have had a good experience of and for the most part, provide a better than average customer service and/ or benchmarking.

 

  • Acceptable (Bronze Standard)

 

These reviews are based on products/services/suppliers with whom we have had an average experience of and for the most part, provide average customer service and/ or benchmarking. The prices are not the best available on the market; but will fit businesses where they have been deemed a credit risk by a supplier or have cashflow issues, where we feel this would be the most competitive prices for at this time. 

 

  • Avoid (Unacceptable Standard)

 

These reviews are based on products/services/suppliers with whom we struggle to see any value for money in and you are better looking elsewhere. This can be a direct supplier, third party, or white good supplier who we feel have; poor to little communication, products/services that are not fit for purpose, issues with clarity (e.g. hidden fees, clauses, and fines). They also may have other weaknesses, which we deem as a risk to a prospective or current client, and highly recommend that you spend your time and/ or money elsewhere. But any final decision lies with you.

 

Disclaimer: As a courtesy to companies with products/services or with suppliers, we will notify them of any of the four tiers they have received - but only after the review process is complete and up to 24 hours before publication. We do not disclose the text of a review before publication.

 

We may propose changes or additions to a review, but this will be on a case-by-case basis; any updates will be highlighted and will be based on any new information brought to light.  We may delay a review if we are not satisfied with the time available to provide a full recommendation.

 

Website Reviews Policy