INTRODUCTION

 

The NSG Energy website displays information about the products and services provided by NSG Energy Limited. Registered office: 76 Hepscott Terrace, South Shields, Tyne and Wear, NE33 4TJ. Incorporated and registered in England and Wales with company number 12955106. This website is owned and operated by Nu Savings Group Limited (the Parent company) at www.nusavingsgroup.com. If you have should have any queries prior to reading these terms and conditions, please contact Customer Services at hello@nsg.org.uk

 

WEBSITE TERMS OF USE

 

Thanks for visiting this NSG website (the "Website"). These terms tell you the basis on which you may use our website, whether as a guest or a registered NSG Energy customer, or a customer of the Nu Savings Group. Please read these terms carefully as by using the website you indicate that you accept them and agree to abide by them. If you don't agree with them, please don't use our website. If you breach any of these terms, your permission to use our website ceases immediately. Please note these terms and conditions do not affect your Statutory Rights under English law. 

 

WHO ARE WE?

 

This website is operated by NSG Energy Limited ("we", "us", or "our" for short). We're a company registered in England and Wales under company number 12955106. Our registered office is at 76 Hepscott Terrace, South Shields, NE33 4TJ.

Our VAT number is N/A at this time. We and our group companies, together with the products and services we sell and provide, are regulated by the 'Office of the Gas and Electricity Markets', more commonly known as Ofgem.

 

Our products and services may be provided by other members of our group of companies. Just so you know, this may include:

 

Nu Savings Group Limited (company number: TBA)

NSG International Limited (company number 11932196)

 

Except as shown all our group companies have the same registered office as us.

 

WEBSITE CONTENT 

 

We hope you'll find our website helpful. It's generally the most up-to-date source of information about us, our products, and our services, so you may find it useful to refer to if you have any questions.

 

We provide the website to you in good faith and you accept that the information illustrated "as is" without guarantees, conditions, or warranties as to its accuracy. We've taken all reasonable steps to ensure that the information displayed is correct at the time of inclusion, but there may be inadvertent or occasional errors for which we apologize. Where errors come to our attention, we'll correct them as soon as reasonably possible however we accept no liability for any errors, omissions, or inaccuracies contained in our website's content. If you've any concerns, you must always check specific terms and conditions applicable to your relevant individual product or service.

 

Use of our website is at your own risk and you're wholly responsible for decisions that you make as a result of information you read. You agree that you'll only use our website for lawful purposes and not in a way that breaches applicable local, national or international laws or regulations (for example, using it to cause nuisance, annoyance, or inconvenience, or to transmit, or procure the sending of unsolicited or unauthorized advertising or promotional material).

 

We aim to ensure that our website is available 24 hours a day; however, we'll not be liable if it is unavailable at any time for any reason. Access to our website may be suspended temporarily or removed entirely without notice (e.g., if there's a system failure, or for maintenance or repair).

 

PRODUCTS AND SERVICES 

 

The products and services available through our website are subject to specific terms and conditions which are available to you at the time that you purchase the product and/or service. You must read these - if there's any conflict between them and these terms, they will prevail. If you're a consumer, these terms won't affect any of your statutory rights which you have, including those relating to contracts formed online. Unless otherwise stated, prices quoted on our website are exclusive of tax and delivery charges.

 

Except where you are entering into, or otherwise in relation to, a business contract for the supply of gas, electricity, water, telecoms, and/or any other products or services on one of our partner's tariffs:

 

By completing and submitting electronic forms on our website you're making an offer to purchase goods and/or services which, if accepted by the relevant company, will result in a binding contract.

 

Any details of products and services on our website are not an offer to sell or buy such products or services. The company advertising the product or service may decide to accept or reject your offer.

 

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

 

If you breach these Terms and Conditions and NSG Energy ignores this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

 

NSG Energy shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

 

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

 

PASSWORDS (IF APPLICABLE) 

 

If you choose or we issue you with a username, password, or other pieces of identification information, you must keep it confidential. You're fully responsible for all actions on your account. You must notify us immediately if there is any unauthorized use. We're not liable for any loss or damage arising from your failure to keep this information confidential and we reserve the right to suspend or disable your username, password, or other pieces of identification information.

 

EXTERNAL LINKS FROM OUR WEBSITE AND THIRD-PARTY CONTENT

 

From time to time we may include hypertext links to websites that are created by individuals or companies outside of our group. If you click on these, you'll leave our website. We do this when there is a particular relevance to the topic you're reading about. Whilst we'll try to check that the content of these websites is suitable, we, unfortunately, can't take any responsibility for the practices of the individuals or companies who publish them, nor the integrity or quality of their content. We've no control over these websites and accept no responsibility for them, for loss or damage that you may incur through your use of them or any results that may be obtained from them. Please review their terms of use and privacy policies (if any) prior to your use of them.

 

We don't accept liability or responsibility for any websites which we frame.

 

Some elements of the content, products, and/or services accessible from our website may not be provided by us but instead by other individuals or companies. We're unable to guarantee such content, products or services are virus and error-free. You should always check e-mails, attachments, and files before downloading them.

 

INTELLECTUAL PROPERTY RIGHTS 

 

Any intellectual property rights (for example, copyright, database rights, know-how, patents (in each case whether registered or unregistered) in our website and its content (including the text, photographs, and graphical images) are owned by us and our licensors. All rights are reserved. You're permitted to download and print content from our website for your own personal use and not for other purposes (including business). The content of our website must not be copied, reproduced, used or otherwise dealt with for any other reason. Trademarks, logos, and brand names shown on our website are owned by us and our licensors, and no rights are granted to use any of them without the prior permission of us and/or our licensors (as applicable).

 

No license is granted to you in these Terms and Conditions to use any trademark of NSG Energy, Nu Savings Group, or its affiliated companies.

 

MISCELLANEOUS

 

You may not use the NSG Energy website for any of the following purposes: disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise, objectionable material transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice gaining unauthorized access to other computer systems

 

  • interfering with any other person’s use or enjoyment of The NSG Energy website 

  • breaching any laws concerning the use of public telecommunications networks

  • interfering or disrupting networks or web sites connected to The NSG Energy website 

  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

 

NSG Energy reserves the right to refuse to post material on the website or to remove material already posted on the said website.

 

You will indemnify us against all losses, liabilities, costs, and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction, and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

 

OUR LIABILITY 

 

To the extent permitted by the laws of England we and our group expressly exclude any liability:

 

  • For direct, indirect, and consequential loss or damage (including, loss of income, use, revenue, business, profits, contracts, anticipated savings, goodwill, wasted management or office time, data or corruption of data) however such loss or damage arises and whether incurred by you in connection with our website; the use, inability to use, failure to access, or results of the use of our website; your use of any sites linked to our website; and/or any materials or content posted on our website or a third-party site.

 

  • For any loss or damage which was not reasonably foreseeable by you or us.

 

  • For the accuracy, suitability, quality, or completeness of any information and the value and integrity of goods and services offered through our website.

 

  • For any loss or damage caused by a denial-of-service or distributed denial-of-service attack, knowingly introducing viruses, Trojans, worms, logic bombs, or other material which is malicious or technologically harmful; under the Computer Misuse Act 1990, that may infect your computer, equipment, programs, data, or other proprietary material as a result of your use of our website or any site linked to or from it.  

 

  • You must not attempt to gain unauthorized access to our website, the software that it uses, the server on which it is stored, or any server, computer, or database connected with our website. We reserve the right to report such offenses and to co-operate with all relevant law enforcement bodies in relation to any investigation of such an offense (which may include us disclosing your identity to them).

 

  • Arising from any reliance placed on content accessible on or via our website. Information provided by us does not constitute legal or professional advice (financial or otherwise) and shouldn't be relied upon without taking independent advice. You're wholly responsible for any decisions that you make as a result of the information you read. You must not rely on the information on our website when making any investment decision or a decision to buy financial services from any organization.

 

To the extent permitted by the laws of England, we don't provide warranties of any kind, including suggestions that our products and/or services will be of satisfactory quality, fit for purpose, compatible with equipment that you have, secure, and/or accurate. We don't warrant that the information on our website is complete, accurate or that we've checked it.

 

You acknowledge that the use of our website involves information being transmitted over public telecommunications networks which are inherently insecure. We make no representation or warranty that your use of our website, or the operation of it, will be uninterrupted, error, bug, or virus free and we accept no liability for effects of the same.

 

Nothing in these terms removes or limits our liability for fraud, death, or personal injury caused by our negligence or for any liability which can't be limited or excluded by English law. If you're a consumer, these terms won't affect any of your statutory rights which you have and which cannot be excluded by these terms. For more information on your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.

 

HOW DO WE GATHER AND LOOK AFTER YOUR INFORMATION? 

 

Information that we collect about you during your visits to our website and from your applications for products and services will be used and held by us in accordance with our privacy policy. Please read this to ensure that you are fully aware of how we and our group use your information. When you provide us with information, you acknowledge and agree that we're entitled to treat this information as accurate and up-to-date.

 

CAN YOU LINK TO OUR WEBSITE?

 

You may link to our website provided that you do so in a way that is fair and legal and also:

 

  • Link to but don't replicate the home page or other relevant page of our website.

 

  • Ensure that your website doesn't contain content that is distasteful, offensive, controversial, inciteful, illegal, infringes any rights of any third party, is detrimental in any way to the NSG Energy and/or brands, or otherwise doesn't comply with applicable laws and regulations.

 

  • Don't remove, distort or otherwise alter the size or appearance of our logos.

 

  • Don't create a frame or any other browser or border around our website.

 

  • Don't imply in any way that we're endorsing products or services other than our own.

 

  • Don't misrepresent your relationship with us or present any false information about us.

 

  • Don't use any of our trademarks without our permission.

 

  • Don't link from a website that is not owned by you (unless you have the permission of the owner to do so).

 

We reserve the right to revoke the right to link to our website at any time without notice. You shall indemnify us for any loss or damage (including reputational damage) suffered by us and/or our group as a result of a breach by you of the conditions set out above in linking to our website.

 

LAW

 

These terms and any dispute or claim that arises in relation to them will be governed by the laws of England. You agree to only bring legal actions about these terms as governed and construed in accordance with the laws of England. Any such dispute or claim will only be heard by a court in England. We reserve the right to bring a claim against you in your country of residence or any other relevant country.

 

We can only provide products and services if they're for a director or sole trader (age of 18 or older at the time of the application), that they are available and we can't guarantee they will be. Unless otherwise stated we can suspend, change, cease our partners supplying you or withdraw the prices and/or details of products, services, and/or offers shown on our website without notice, and without liability to you. Our website and the products and services on it are intended for personal use only by people resident in specified areas of the United Kingdom. We don't accept orders from outside of this region.

 

Furthermore, NSG Energy makes no promise that materials on this website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

 

THESE TERMS 

 

If any part of these terms is found to be illegal or unenforceable, this will not affect the validity or enforceability of the remainder of these terms.

 

WHAT IF WE UPDATE OUR TERMS OF USE?

 

We do keep these terms under regular review and we reserve the right to change them so please do check each time you use our website. You'll be able to read about any updates on this page - as soon as they happen.

 

If we need to send any notices under these terms to you and you've given us your contact details, we'll do this by communicating them to you via phone, text message, electronic messaging, e-mail, or mail. In all other cases, you can read about them here.

 

WHAT IF I HAVE A QUESTION? 

 

Why not visit the FAQ pages on our website? If the answer you're looking for isn't there, you can always contact us.

 

WEBSITE TERMS AND  CONDITIONS