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Once a business has decided they need our assistance, guidance, and access to the services of the Nü Savings Group ('NSG'); we need you to instruct us to act on your behalf. This means we need to be officially asked to represent you.






At the start of every case, NSG will issue a client care letter or a retainer. This document sets out the contract between ourselves and you, our client. This defines our administration and how this is to be paid for. Once you have agreed to this contract, we have been officially instructed.


Our role is then to advise our client (you) on any business query you may have, so each client can make informed decisions about their case. Clients will then need to “instruct” us as the case progresses on how they wish NSG to proceed. We will then act on those instructions, as long as they are both legal and within the rules of professional conduct. 





A valid contract normally requires consideration from both sides, along with our offer and your acceptance, in writing (by post or electronically). This is to ensure everyone knows where they stand. If they do not and there is later a dispute over what the terms of the contract were, an ombudsman or a court can determine the outcome based on the facts of the case. 


A retainer is normally the entire contract with a client. This means we will only be entitled to be paid in accordance with the contract and will only be obliged to provide the services set out in the contract. The retainer will comprise of express terms (those that are stated) and implied terms (those that are inferred by law or custom) that will affect that duty. 





If a client doesn't sign and return the agreement, it does not mean a contract does not exist. We may be able to prove the prospective client had received or had seen the contract/retainer and so the contract was agreed once the work started being undertaken on their behalf. 






We follow legal precedents, that must be complied with in a client care agreement. The most important are: setting out our experience and knowledge; the hourly rate or fee structure that will apply, an estimate of the likely overall cost, and details of how you can raise a complaint. During this period, we will inform you of any changes to the costs estimate, and any additional costs will be noted in the contract.